Please be reminded that the network encryption standards for the payment industry is moving to TLS 1.2. This email is to remind our ShopSite Merchant customers that anyone using Authorize.Net has until the end of this month to ensure that their ShopSite deployment is 12 sp2 r4 or newer. If not, on-line credit card processing via Authorize.Net will stop working at that time.
Other payment processing services have or will be making this same move to discontinue support for older (weaker) encryption standards.
If you believe you are affected and would like support from 10Types, please direct requests to https://www.10types.com/portal or to support@10types.com.
Per ShopSite’s docs:
All 3rd party services requiring TLS 1.1 or 1.2, except for First Data Global Gateway (see below for details), will need ShopSite 12 sp2 r4 or newer.
If you have an older version of ShopSite and use any 3rd-party services in ShopSite (including any payment gateways such as Authorize.net, First Data, Orbital, PayPal, Amazon Pay, etc, and real-time shipping rates from UPS, USPS, FedEx, etc, and other services such as Doba, Constant Contact, etc), then you will need to upgrade your ShopSite version in order to keep using those services once they disable TLS 1.0 compatibility. Please contact your ShopSite reseller or hosting provider regarding upgrading your ShopSite version, and if they are unable to assist you, send an email to questions@shopsite.com.
A list of the known dates for TLS 1.0 end-of-life of some 3rd-party services included in ShopSite are:
PAYMENT GATEWAYS/SERVICES:
PayPal - June 30, 2018
Authorize.net - February 28, 2018
Amazon Pay - unknown
First Data Global (formerly Linkpoint or YourPay) - January 24, 2018 (requires ShopSite version 12 sp3 r4 plus patches)
First Data Payeezy - January 24, 2018
Paymentech Orbital - May 31, 2017
WorldPay - unknown
Worldpay International - unknown
ACH Direct - unknown
BluePay - unknown
Netbanx - unknown
Optimal Payments - unknown
PlugNPay - unknown
PSiGate - unknown
Transaction Express - unknown
REALTIME SHIPPING RATES SERVICES:
UPS - September 1, 2017 (intermittently) and December 31, 2017 (permanently)
USPS - unknown
FedEx - unknown
Canada Post - unknown
Australia Post - unknown
OTHER SERVICES:
Constant Contact - unknown
AvaTax - no plans to disable TLS 1.0
Doba - unknown
ShopSite's Order Transfer for QuickBooks desktop application supports TLS 1.2 in the latest Order Transfer 4 version, but if you have an older version it should continue to connect until your hosting provider disables TLS 1.0 on the webserver where your ShopSite is hosted. You would need to contact your host to determine if and when they will be turning off TLS 1.0.
The compatibility of the ShopSite application itself with browsers that only have the TLS 1.0 protocol available depends on your host's webserver. If they disable the TLS 1.0 compatibility of the webserver, then those old browsers will no longer be able to connect to secure pages on your site, including any secure portions of the ShopSite shopping cart.
If you have an older version of ShopSite and use any 3rd-party services in ShopSite (including any payment gateways such as Authorize.net, First Data, Orbital, PayPal, Amazon Pay, etc, and real-time shipping rates from UPS, USPS, FedEx, etc, and other services such as Doba, Constant Contact, etc), then you will need to upgrade your ShopSite version in order to keep using those services once they disable TLS 1.0 compatibility. Please contact your ShopSite reseller or hosting provider regarding upgrading your ShopSite version, and if they are unable to assist you, send an email to questions@shopsite.com.
A list of the known dates for TLS 1.0 end-of-life of some 3rd-party services included in ShopSite are:
PAYMENT GATEWAYS/SERVICES:
PayPal - June 30, 2018
Authorize.net - February 28, 2018
Amazon Pay - unknown
First Data Global (formerly Linkpoint or YourPay) - January 24, 2018 (requires ShopSite version 12 sp3 r4 plus patches)
First Data Payeezy - January 24, 2018
Paymentech Orbital - May 31, 2017
WorldPay - unknown
Worldpay International - unknown
ACH Direct - unknown
BluePay - unknown
Netbanx - unknown
Optimal Payments - unknown
PlugNPay - unknown
PSiGate - unknown
Transaction Express - unknown
REALTIME SHIPPING RATES SERVICES:
UPS - September 1, 2017 (intermittently) and December 31, 2017 (permanently)
USPS - unknown
FedEx - unknown
Canada Post - unknown
Australia Post - unknown
OTHER SERVICES:
Constant Contact - unknown
AvaTax - no plans to disable TLS 1.0
Doba - unknown
ShopSite's Order Transfer for QuickBooks desktop application supports TLS 1.2 in the latest Order Transfer 4 version, but if you have an older version it should continue to connect until your hosting provider disables TLS 1.0 on the webserver where your ShopSite is hosted. You would need to contact your host to determine if and when they will be turning off TLS 1.0.
The compatibility of the ShopSite application itself with browsers that only have the TLS 1.0 protocol available depends on your host's webserver. If they disable the TLS 1.0 compatibility of the webserver, then those old browsers will no longer be able to connect to secure pages on your site, including any secure portions of the ShopSite shopping cart.
